The airline satisfaction survey is a survey that helps an airline company to know the satisfaction level of its passengers. These surveys will also help the airlines to know the expectations of the customers.

Airline Satisfaction Survey Sample

1. How was the ambience in the airline?

    1. Soothing and relaxing
    2. Good but need to improve
    3. Dissatisfactory

2. Did the flight arrive on time?

  1. Yes
  2. No

3. How was the service of the steward/stewardess?

  1. Excellent
  2. Good but there is room for improvement
  3. Dissatisfactory
  4. Not at all acceptable

4. Were the seats comfortable?

  1. Yes
  2. Somewhat
  3. No

5. How was the food on the flight?

  1. Delicious
  2. Edible but tasteless
  3. Not fit for consumption

6. Was the airline compatible with toddlers or kids?

  1. Definitely
  2. Somewhat
  3. Not at all

7. Was your baggage delivered with care to your destination?

  1. Definitely
  2. It arrived late
  3. It was stolen

8. Is there anything which airlines can do to serve you in a better way?

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