Bank Customer satisfaction survey is conducted by banks in order to find out the satisfaction levels of their customers. The competition in the banking sector is increasing and in order to have an edge over the others, the satisfaction level of the customers plays a very important role. These surveys help banks to find out the areas where they need improvement.

Bank Customer Satisfaction Survey

  1. What kind of account do you hold in this bank?
  1. SB
  2. Loan
  3. CD
  4. Others
  1. Does this bank offer competitive charges?
  1. Yes
  2. No
  1. Does this bank offers competitive interest rate?
  1. Yes
  2. No
  1. Does your bank cater all your banking needs?
  1. Yes
  2. No
  1. Do you use the services of another bank? If yes then please share the reason.

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  1. Where do you feel that the bank needs improvement?
  1. Customer service
  2. Product range offered
  3. Quick response
  4. Others
  1. When you think of this bank, what come to your mind first?
  1. Customer service
  2. Personalized service
  3. 100% complete banking

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