A bank customer enjoys a special place in the financial market. His deposits are one of the source from which the bank meets its establishment costs. Almost all the banks across the globe frequently monitor the satisfaction level of its customer with the help of a survey. Such surveys bring out the glaring defects. Early detection of these helps the bank to rectify the mistakes and to help out their customers in every possible manner.

Bank Customer Service Survey Sample

1.Were the bank officials courteous to you?

a.Yes

b.No

2.How often do you come to the bank?

a.Less than once in a week

b.More than once in a week

3.Do the working hours of the bank suit you?

a.Yes

b.No

4.Do you have to stand in long queue?

a.Yes

b.No

5.How do you find the security arrangements?

a.Good

b.Bad

c. Poor

d.Average

6.How do you find the location of the bank?

a.Good

b.Bad

7.How do you find the entry and exit routes of the bank?

a.Good

b.Bad

8.Did you feel a sense of insecurity inside the premises of the bank?

a.Yes

b.No

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