For a firm, customer experience management survey means listening to customers and decisions made focused on customers. Here is a survey to get an idea about the customer experience management.

Customer Experience Management Survey Sample

  1. 1. What is the title of your job? (Mention the title only)

__________________________________________________

  1. 2. Are you able to measure your customer experience cost effectively?
  2. yes
  3. no
  4. maybe
  1. 3. The percentage of the KPI that is being put to use to measure the experience of customers is centered on customers.
    1. 0-25 %
    2. 25-50%
    3. 50-75%
    4. 75-100%
    5. 4. Which social networking site is the most effective to engage the customers?
      1. Facebook
      2. Twitter
      3. Myspace

5.   On a scale of 1 to 5, rate your consistency of communication with customers such that it touches all points of your business?

a.   1

b.   2

c.   3

d.   4

e.   5

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