For a firm, customer experience management survey means listening to customers and decisions made focused on customers. Here is a survey to get an idea about the customer experience management.
Customer Experience Management Survey Sample
- 1. What is the title of your job? (Mention the title only)
- 2. Are you able to measure your customer experience cost effectively?
- 3. The percentage of the KPI that is being put to use to measure the experience of customers is centered on customers.
- 0-25 %
- 4. Which social networking site is the most effective to engage the customers?