When a customer goes to a shop/mall/service provider, he expects return for his money. He indulges himself in dealing with various departments, process, procedures, methods etc which is expected of a prospective buyer. In doing so, he may sometime experience a life time experience and sometimes may end up having nightmares. So, to know whether or not the ordeal has been of a relishing kind or a nightmarish, such customer experience survey is done.

Customer Experience Survey Sample

1.Are you happy with the way we welcomed you?

a.Yes

b.No

2.How did you find our support staff?

a.Good

b.Bad

c. Very good

d.Very bad

3.Was it difficult to locate us?

a.Yes

b.No

4.Was the environment inside the business premises comfortable for you?

a.Yes

b.No

5.Did you find your product/service with much ease?

a.Yes

b.No

6.Are prices reasonable?

a.Yes

b.No

7.How did you know about us?

a.TV Ad

b.Newspaper Ad

c. Friends

d.If others please specify ………….

8.Will you refer our name to your friends/relatives?

a.Yes

b.No

9.How was the seating arrangement for customers inside the premises?

a.Good

b.Bad

c. Need to improve

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