Customer satisfaction survey questionnaire is framed by the management to target the satisfaction level of the customer regarding a particular product or service. Such survey is useful to get the feedback directly from the customers which present the true image of an organization.
Customer Satisfaction Survey Questionnaire Sample:
Q1. How will you rate our overall product?
(a) Very good
(d) Not so good
Q2. How did you find our delivery systems and commitment compilations?
Q3. How was your experience with our sales staff?
(a) Fully satisfactory
Q4. What do you like the most about our product?
(f) All of above
Q5. After your dissatisfaction report, did any of our executives approached you?
Q6. Are there any changes that you would like to see in our product? If yes, then please mention them.