Customer satisfaction survey questionnaire is framed by the management to target the satisfaction level of the customer regarding a particular product or service. Such survey is useful to get the feedback directly from the customers which present the true image of an organization.

Customer Satisfaction Survey Questionnaire Sample:

Q1. How will you rate our overall product?

(a)                        Very good

(b)                        Good

(c) Average

(d)                        Not so good

Q2. How did you find our delivery systems and commitment compilations?

(a)                        Outstanding

(b)                        Satisfactory

(c) Fair

(d)                        Poor

Q3. How was your experience with our sales staff?

(a)                        Fully satisfactory

(b)                        Neutral

(c) Dissatisfactory

Q4. What do you like the most about our product?

(a)                        Performance

(b)                        Durability

(c) Quality

(d)                        Availability

(e)                        Price

(f)  All of above

Q5. After your dissatisfaction report, did any of our executives approached you?

(a)                        Yes

(b)                        No

Q6.  Are there any changes that you would like to see in our product? If yes, then please mention them.

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