Customer satisfaction survey research is held by the survey research companies online or manually on the demand of a company. This survey helps to find out the satisfaction level of customers with particular brand or services.
Customer Satisfaction Survey Research Sample:
Q1. Please mention your name and contact details?
Q2. How do you rate our overall services and brand products?
(a) Very good
Q3. Have you spoken to our customer support service or floor manager regarding any problem?
Q4. How long you had to wait for talking to our concerned person?
(a) More than 5 minutes
(b) Less than five minutes
(c) Do not remember
Q5. How much time did our online team and floor team took to sort out your problem?
(a) Less than a day
(b) Two days
(c) More than two days
(d) Not sure
Q6. Was your problem finally solved efficiently?