Customer Service Survey is being used by many companies across the globe. With every passing day, companies are realizing the fact, that the best way to retain a customer and make them loyal is by rendering excellent customer service to them. Customer Service surveys makes the company understand whether their customer service department is up to the mark or not.

Customer Service Survey Example

1.What mode of contact did you interact with our Customer service personnel?

a.Toll Free number

b.Emails

c. Letters

d.Fax

e.Went in Person

2.Please rate the Customer Service personal rendered in terms of politeness, where 1 is extremely polite and 5 is extremely rude.

a.1

b.2

c. 3

d.4

e.5

3.Was your overall experience satisfying?

  • Yes
  • No

4.Was the customer service rendered up to expectation?

a.Yes as per expectation

b.Below Expectation

c. Above Expectation

5.Would you like to use the product of Company PQR again?

a.Yes

b.No

c. Not Sure.

6.Please elaborate on the reasons for the above comment

7.What was your nature of interaction with the Customer Service Personal?

8.Was the Customer Service Personal helpful?

a.Yes

b.No

9.Did your query get resolved?

a.Yes

b.No

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