Employee Customer Service Survey

An employee customer service survey is a really convenient and easy to evaluate method to measure a customer’s satisfaction with the services offered by the employee of a company. The survey is conducted in the form of distributing surveys to the customers.

Sample Employee Customer Service Survey:

1. Name:
2. In the most recent service experience, how did you contact our representative?
   1. Over the phone
   2. In person
   3. Internet
   4. Other(please specify)
3. Was sufficient information regarding your complaint provided to you?
   1. Yes
   2. No
4. Was sufficient information available on the internet related to your query?
   1. Yes
   2. No
5. Was the employee able to respond to or solve your query on immediate basis?
   1. Yes
   2. No
6. Were you satisfied with the way your query was dealt with?
   1. Yes
   2. No
7. Would you like to give suggestions in order to improve the services offered?

1. Are you satisfied with the overall service and results?
   1. Yes
   2. No

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