Majority of the organizations now a days have various different departments which works in conjunction with each other. In order to perform the organizational tasks effectively, all the departments needs to approach each other and thus they serve as internal customers for each other. Internal customer satisfaction survey is thus a survey which helps to find out the satisfaction level of the internal customers within an organization

Internal Customer Satisfaction Survey Sample

Q1. To which department of the organization do you belong to?

(a)                        Sales

(b)                        Marketing

(c) Purchase

(d)                        Advertising

(e)                        Delivery

(f)  HR

(g)                        If any other, please specify?

Q2. Do you have to often interact with other departments within your organization?

(a)                        Yes

(b)                        No

Q3. Are the members of the other departments cooperative with you?

(a)                        Yes

(b)                        No

(c) Only to some extent

Q4. What is the process of communication between the departments?

(a)                        Formal

(b)                        Informal

(c) Mix of both

Q6. Are you satisfied with the working process with other departments?

(a)                        Yes

(b)                        No

(c) Somewhat

Q7. What changes would you like to see so as to make inter department process easy and fast which will enhance your satisfaction level?

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