In most of the organizations, various departments are inter-related. When performing their role in the organization it becomes a sheer necessity to approach the other department. This type of survey brings out the shortcomings in any particular department thereby facilitating early corrective measures. The ease and cost effectiveness of such surveys attract numerous business entities to choose this survey.

Internal Customer Service Survey Sample

1.Which department are you from?

a.Purchase

b.Sales

c. Delivery

d.Collection

e.If others please specify

2.How often do you place your orders with the other department?

a.Less than once in a month

b.More than once in a month

3.Are they receptive to your query?

a.Yes

b.No

4.Do they have the complete know-how of the product/service?

a.Yes

b.No

5.Do you find the procedure cumbersome?

a.Yes

b.No

6.Do you have to necessarily wait long for your turn?

a.Yes

b.No

7.Have you ever encountered trouble interacting with them?

a.Yes

b.No

8.Do you think that department is over-staffed or under-staffed?

a.Yes

b.No

9.What is the best think you like about them?

a.Their professionalism

b.Their helping nature

c. If others please specify

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