Online banking survey is used by banks to have an idea about the customer satisfaction as far as the banking services provided by a particular bank are concerned. Nowadays, most of the banks tend to use this technique to better their services.
Online Banking Survey Sample
- How long you are using the online banking facility of our bank?
- Less than a year
- More than a year
2)Are you satisfied with this online banking facility?
- I’m highly satisfied
- Not that much
- Not at all
3)Does it work effectively and timely while transferring money to a third party account?
- Never, works properly
4)Do you find the interface of online banking user-friendly?
- Yes, certainly
- It is difficult to understand
5)Did you ever face any kind of difficulty in accessing your account through online banking?
- Very often
- May be once
- Never at all