Customer retention has become one of the much sought-after techniques for the management to guarantee its survival. They need to be updated with customer needs and demands, how the customer perceives the intangible benefits offered to them, the cost effectiveness, all these guarantee its success. Online survey calls for expertise in framing the questions to get more answers in short span of time.

Online Customer Survey Sample

1.Do you have an internet connection in your home?

a.Yes

b.No

2.Why do you use it the most?

a.To communicate

b.For entertainment

c. If others please specify ………

3.How many hours of the day do you spend for it?

a.Less than 6 hours

b.More than 6 hours

4.How much do you spend for this?

a.1-2 $

b.2-4 $

c. 4-6 $

d.More than 6 $

5.How is the speed?

a.Excellent

b.Good

c. Average

d.Poor

6.Do you like the advertisements shown in the web sites?

a.Yes

b.No

7.Do you face any problem in operating the VOIP?

a.Yes

b.b. No

8.Are the prices for the service reasonable?

a.Yes

b.No

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