In this day and age when consumers’ awareness is so much it is important to keep a check on the products and their reliability. We expect our cars, computers, TVs, electrical appliances, etc to work day after day and year after year. It creates a serious glitch when any product fails and they can lead to serious losses and injuries. Companies conduct product reliability survey on a regular basis to gauge customer satisfaction. It takes a long time and lots of hard work to build up a good name but a small mistake can destroy that name and the company’s reliability.

Product Reliability Survey Sample

1. How long have you been using the product?

a. Recently

b. Not very long

c. For quite some time

2. How would you rate your satisfaction level?

a. Very satisfied

b. Satisfied

c. Neutral

d. Dissatisfied

e. Very dissatisfied

3. Have you ever faced any problems with the product?

a. Yes

b. No

4. Are you satisfied with the after sales service?

a. Yes

b. No

5. Would you like to continue using the same product in the days to come?

a. Yes

b. No

6. Would you like to replace this product with something similar?

a. Yes

b. No

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