Product suitability survey is carried out to ascertain whether the customer is clear about what he is buying and the terms and conditions associated with it. It can be life insurance, mortgage, loans etc. the survey is aimed at finding out that the product meets the customer’s demands and specifications and that their choice is correct. In case the customer is unclear about what he or she wants they can be advised on the correct choice. Moreover the survey also helps understand if the customer will be able to bear the financial burden and how will he manage the payments. It is beneficial for both the company and the customer.

Product Suitability Survey Sample

1. Do you understand and accept the long term costs?

a. Yes

b. No

2. Does this product meet your expectations?

a. Yes

b. No

3. Do you understand how the product works?

a. Yes

b. No

4. Do you understand the schedule of monthly payments?

a. Yes

b. No

5. Do you understand that the rates are flexible and can be changed at any given point of time?

a. Yes

b. No

6. Do you understand the terms and conditions if you fail to make the payments?

a. Yes

b. No

7. Do you accept the terms and conditions if you decide to terminate the agreement?

a. Yes

b. No

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