Customer Survey is an important tool for majority of businesses and corporations as it helps to gather information from clients and users about the products and services. These Survey also enables the business owners to find out what users think about the quality of their products and needed area of improvements. These Customer Survey provides first hand information and are directly performed in the market by the consumers and the users of the products and services.
Sample Customer Satisfaction Survey
1. How did you come to know about our product and services?
- Newspaper and other media like Radio and TV
- Word of Mouth
- If other please specify———
2. Would you like to recommend our product to others?
Please provide a reason for your answer
3. How frequently do you buy our products?
- Every Week
- Every 15 days
4. How do your find the prices of our products?
- Very Expensive
5. On a Scale of 1 to 10 please rate the quality of our products with 1 as very bad and 10 as outstanding.
1 2 3 4 5 6 7 8 9 10
6. Name our products that are most appealing and satisfactory to you?
7. Are our products readily and easily available in the market?
8. Where do you generally buy our products from?
- Local Stores
- Shops in the malls
- Any shop or store
- If others please specify——–
9. Please provide your suggestions and recommendations for the improvement of our products so that we can serve you the better and the best.