A travel customer satisfaction Survey is outlined and conducted by the leading traveller agencies and traveller agents in order to record the client feedback for measuring the overall satisfaction level. The results of these surveys help the agencies and agents to look after the areas which need improvement.

Sample Travel Customer Satisfaction Survey:

Name of the customer: ______________

Age: ____________________________

E-mail id: ________________________

Date of travelling: ___/____/____

Q1. Do you find our travelling plans cost effective?

  • Yes
  • No

Q2. Were you informed about the travelling changes on time?

  • Yes
  • No

Q3. Did you get the cab service from the airport to reach to your hotel, as promised, by us?

  • Yes
  • No

Q4. Are you satisfied with our customer support service?

  • Yes
  • No

Q5. Would you like to use our travelling services in the future?

  • Yes
  • No

Q6. How did you find the hotel accommodation?

  • Very impressive
  • Good
  • Reasonable good

Q7. Kindly rate your overall experience with us?

  • Excellent
  • Very good
  • Satisfactory
  • Somewhat satisfactory

Q8. Please provide us your valuable suggestions to improve our travelling services?


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