User satisfaction survey is initiated by an organization to gather the feedback on certain products and support services in order to measure the satisfaction level of the users. This survey proves to be very useful so as to maintain the brand image and shoot up company ranking.
User satisfaction survey sample:
Q1. How will you rate the instructions mentioned on our product?
(a) Very easy
(c) Not so easy
Q2. Do you think that steps mentioned in the booklet were helpful for the easy installation of our device?
(c) Could have been better
Q3. Did you called up our customer support number for any help?
(c) Was not required
Q4. How did you find our customer care executives?
(a) Good and knowledgeable
(b) Just ok
(c) Very bad
Q5.Overall, are you satisfied with our devices and technical support?
(a) Fully satisfied
Q6. What changes would you like to see in our product that will help you to serve better?